Terms of Service

1. About these Terms

1.1 These Terms govern the supply of Tech Pack Health Checks and any other garment-technology review or advisory service expressly agreed between the customer (you) and The Garment Tech Clinic (we, us or the Clinic).

1.2 Please read these Terms before placing an order. When you place an order, you will be asked to confirm that you have read and agree to them. You should save a copy for your records.

1.3 If you are an individual acting wholly or mainly outside your trade, business, craft or profession, you are a Consumer. If you are acting for business purposes, you are a Business Customer. Some clauses apply differently to Consumers and Business Customers.

1.4 Nothing in these Terms removes or reduces rights that cannot lawfully be excluded or restricted.

2. The service

2.1 The Tech Pack Health Check is an independent advisory review of the technical documents and information that you submit to us.

2.2 Depending on the service ordered and the information supplied, our review may consider garment measurements and Points of Measure, grading, fit intent, construction, fabrics, trims, branding and labelling information, specification consistency, document control, sample comments and likely factory questions.

2.3 The Health Check may include a numerical Health Score, overall status, a Technical Hold where appropriate, category scores, technical findings, critical flags, recommendations, factory questions and a Garment Technologist's Conclusion.

2.4 Our analysis may be AI-assisted, but the final customer-facing findings and conclusion are reviewed by a human garment technologist before issue.

2.5 Unless we expressly agree otherwise in writing, the service is an assessment and advisory service only. It does not include rewriting your full tech pack, creating patterns, grading patterns, fitting samples, laboratory testing, factory inspection, quality-control inspection, production supervision or regulatory/product certification.

3. What the Health Check does not mean

3.1 The Clinic does not manufacture garments and does not control the acts or omissions of factories, suppliers, pattern cutters, testing laboratories, freight providers or other third parties.

3.2 A Health Check is not certification or approval of a finished garment, factory, supplier, manufacturing process, legal compliance, product safety, chemical compliance, labelling law, testing regime or bulk production.

3.3 We do not guarantee that samples or bulk production will be defect-free, identical to an approved sample, commercially successful or fit for every purpose.

3.4 You remain responsible for deciding whether and when to proceed with sampling or production, approving samples and fit, selecting factories and suppliers, arranging any testing or compliance work required for your market, and authorising bulk production.

4. Information we review and version control

4.1 Our assessment is based on the files, versions, answers and other information supplied to us for the specific order.

4.2 You must identify the latest version that you want reviewed and tell us about any known unresolved issue that may materially affect the assessment.

4.3 Our report should identify the principal documents or file versions reviewed and the assessment date. If you later change the tech pack, measurements, grading, fabrics, trims, construction, artwork or other information, our earlier report does not automatically apply to the changed version.

4.4 We are not responsible for an issue that could not reasonably have been identified because relevant information was missing, inaccurate, withheld, superseded, illegible or changed after our review, except to the extent the law provides otherwise.

5. Your responsibilities and authority to submit files

5.1 You must provide information that is reasonably sufficient for the service you have ordered and respond to clarification questions where needed.

5.2 You confirm that you own, control, or have permission to submit the documents, images, artwork and other material you provide to us for review.

5.3 You should not send us more personal data than is reasonably necessary for the technical review.

5.4 We may pause or decline an assessment if the files are incomplete, corrupted, outside the agreed scope, or raise a legal or ethical concern that prevents us from performing the service responsibly.

6. Price, payment and order acceptance

6.1 The price shown at checkout is the price for the service described at the time of ordering, including any taxes we are legally required to charge and display.

6.2 Payment is normally due in full before the assessment begins. Payment is processed by a third-party payment provider; we do not need to store full card details ourselves.

6.3 Your order becomes binding when we accept it and send an order confirmation, subject to any applicable Consumer cancellation rights in clause 8.

6.4 There are no recurring charges unless a separate recurring service is clearly described and expressly agreed.

7. Timing and delivery

7.1 Our normal target for a standard Tech Pack Health Check is within 3 working days after we have received payment, the latest files to be reviewed and enough information to begin. This is a target, not an absolute guarantee, unless we expressly agree a guaranteed deadline in writing.

7.2 If we need clarification, additional files, or an NDA to be completed before work can proceed, the turnaround period may pause until the required information or agreement is received.

7.3 We will deliver the report electronically to the email address or secure location agreed with you.

8. Consumer cancellation rights for online orders

8.1 This clause applies only if you are a Consumer and the contract is made at a distance, for example through our website.

8.2 You will normally have 14 days from the day after the service contract is entered into to cancel without giving a reason, subject to the rules below and any statutory exception that applies.

8.3 If you want us to start during that 14-day period, we will ask you to make an express request. If you cancel after work has started but before the service is fully completed, you may have to pay a proportionate amount for work properly carried out up to cancellation.

8.4 If, at your express request, we complete the service in full during the 14-day cancellation period after you have acknowledged that you will lose the cancellation right once the service is fully performed, your statutory cancellation right will then end.

8.5 You can cancel by sending us a clear statement by email to richard@reddington.tech or by using the model cancellation form in Schedule 1. You do not have to use the form.

8.6 This clause does not affect your rights if the service is not performed with the standard required by law.

9. The Clinic Review Promise, complaints and refunds

9.1 We want the Health Check to be useful. If you believe we have misunderstood or overlooked a technical point contained in the information originally submitted, contact us within 7 days after receiving the report and identify the point you want reviewed.

9.2 We will personally reconsider that point at no additional charge and, where appropriate, correct or reissue the report. This promise is an additional service commitment and does not replace any statutory rights.

9.3 We do not offer a blanket no-questions-asked satisfaction guarantee once the advisory work has been supplied. If we have materially failed to provide the service described, we will first try to put the service right where that is appropriate. If we cannot reasonably do so, we will provide any price reduction or refund required by law and may offer an additional refund where we consider it fair.

9.4 To make a complaint, email richard@reddington.tech with your GTC reference and a short description of the issue. We will aim to acknowledge complaints within 2 working days.

10. Confidentiality - your design is yours

10.1 We recognise that tech packs may contain unreleased designs, measurements, grading, artwork, fabrics, trims, supplier details, cost-sensitive information and other commercially valuable material.

10.2 We will treat Customer Content supplied for a paid assessment as confidential and will use it only to provide, administer and protect the service, deal with reasonable follow-up, comply with law, or exercise or defend legal rights.

10.3 We will not sell your design or tech pack, publish it, use it to develop a product for another customer, or use identifiable customer work for advertising, social media or case studies without your prior written permission.

10.4 Access will be limited to people and approved systems that reasonably need the information for the service, administration, professional advice, insurance, security or legal compliance.

10.5 A separate NDA can be agreed before confidential files are submitted. If an NDA conflicts with this clause, the signed NDA will take priority for the confidential information it covers.

11. AI-assisted tools and model training

11.1 We may use approved AI-assisted tools to help analyse documents, identify possible inconsistencies, compare information and organise technical findings. Human professional judgement remains part of the final review.

11.2 We will not intentionally submit Customer Content to an AI service for the purpose of training that provider's general-purpose AI models.

11.3 Our current Tech Pack Health Check workflow uses the OpenAI API. OpenAI’s published business/API data terms state that API inputs and outputs are not used to train its models by default. We do not opt Customer Content into model-training or voluntary data-sharing programmes.

11.4 Our analyser requests responses with store:false, applies a one-hour expiry safeguard to temporary API file uploads where supported and requests deletion immediately after analysis. OpenAI’s published standard API terms state that API inputs and outputs may nevertheless be retained for up to 30 days for service provision and abuse monitoring unless a different retention control applies. More detail is provided in our Confidentiality & Data Handling Policy.

11.5 AI systems can produce incorrect or incomplete suggestions. That is why the Clinic reviews the findings before issuing the final report. The customer should nevertheless treat the Health Check as professional advisory input rather than automated certification.

12. Intellectual property

12.1 You retain ownership of your designs, tech packs, artwork and other intellectual property that you submit to us. Nothing in these Terms transfers ownership of that material to the Clinic.

12.2 You grant us a limited, non-exclusive licence to access, copy and process Customer Content only to the extent reasonably necessary to provide the service and perform the activities permitted by these Terms.

12.3 The Clinic retains ownership of its own pre-existing and independently developed methodologies, scoring systems, report templates, wording, checklists, know-how, branding and other intellectual property.

12.4 Once you have paid for the service, you may use the final report for your own business and product-development purposes and may share it with your employees, advisers, suppliers, factory and investors where reasonably necessary. You may not resell the report as a standalone product or present the Clinic's proprietary assessment system as your own.

13. File handling, privacy and retention

13.1 We will take reasonable technical and organisational measures to protect Customer Content. No internet-based system can guarantee absolute security.

13.2 Working copies of customer tech packs will normally be deleted within 30 days after the final report is issued and any immediate follow-up is complete, unless you ask us to retain them, an active dispute or security issue requires retention, or we are legally required to keep particular material.

13.3 We may retain invoices, transaction records, correspondence, report records and other limited information for longer where reasonably necessary for accounting, insurance, legal, security or dispute-resolution purposes.

13.4 Personal data is handled under our separate Privacy Policy and applicable data-protection law. If Customer Content contains personal data about other people, you are responsible for having an appropriate basis to provide it to us.

14. Sample reports, advertising and case studies

14.1 Sample tech packs, sample garments and sample reports shown on our website or in advertising are created by us for demonstration purposes unless we clearly state otherwise.

14.2 We will not use an identifiable customer design, tech pack or confidential development information as a sample, case study, training example or marketing asset without prior written permission.

15. Factory, supplier and manufacturing responsibility

15.1 A factory or supplier may make an error even when the technical pack is clear. Examples include failing to follow instructions, cutting or sewing incorrectly, using the wrong material, substituting a trim, exceeding tolerances, mis-grading a pattern, producing inconsistent workmanship or failing its own quality systems.

15.2 The Clinic is not responsible for loss or damage caused by an act or omission of a factory, supplier or other third party that is outside our control and is not caused by our breach of contract or legal duty.

15.3 You must maintain appropriate sample approval, testing, quality-control and production-approval procedures. A Clinic report does not replace those controls.

16. Product compliance, safety and testing

16.1 Unless a separate written scope expressly says otherwise, the Health Check does not verify legal or regulatory compliance in every country where the garment may be sold and does not replace laboratory or product-safety testing.

16.2 You and your manufacturing partners remain responsible for identifying and meeting applicable legal, safety, chemical, labelling, testing, traceability and other compliance requirements for the product and intended market.

17. Liability

17.1 We will perform the service with the level of care and skill required by applicable law. Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

17.2 In particular, nothing excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

17.3 We are not liable for a manufacturing or supplier error merely because it occurs after a Health Check. Nor are we liable for losses caused solely by information that was missing, inaccurate, superseded or changed after the assessment, or by a decision taken contrary to an express warning in our report, except where the law provides otherwise.

17.4 If you are a Consumer, nothing in this clause limits your statutory right to have the service performed with reasonable care and skill or any remedy that the law says cannot be restricted.

17.5 If you are a Business Customer, subject to clauses 17.1-17.4, we exclude liability for indirect or consequential loss and for loss of profit, revenue, anticipated savings, goodwill or business opportunity to the extent permitted by law, except where such loss is a direct and reasonably foreseeable consequence for which liability cannot lawfully be excluded.

18. Events outside our reasonable control

18.1 We are not responsible for delay caused by events outside our reasonable control, including major internet, hosting, payment-provider or communications failures. If such an event materially delays the service, we will contact you and take reasonable steps to minimise the effect.

19. Suspending or ending a service

19.1 We may suspend work while waiting for information reasonably required to complete the assessment.

19.2 We may end the contract and refund any unearned part of the price if we cannot responsibly perform the service, for example because the material is outside our competence or agreed scope, provided this does not affect rights already accrued.

19.3 You may end the service subject to clause 8 if you are a Consumer and any other cancellation or termination rights that apply by law.

20. Changes to these Terms

20.1 The version that applies to your order is the version accepted when that order is placed. We may update these Terms for future orders, but will not retrospectively change the agreed terms of an existing order without a lawful basis and appropriate notice or agreement.

21. General

21.1 If any provision is found unenforceable, the remaining provisions will continue so far as legally possible.

21.2 A delay in enforcing a right does not waive that right.

21.3 No person other than you and the Clinic has a right to enforce these Terms unless the law requires otherwise.

22. Governing law and disputes

22.1 These Terms are governed by the law of England and Wales.

22.2 If you are a Consumer resident elsewhere in the UK, nothing in this clause deprives you of any mandatory protection or right to bring proceedings in a court available to you under applicable consumer law.

22.3 If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction, except where the parties expressly agree otherwise in writing or applicable law requires otherwise.

22.4 We encourage you to contact us first so that we can try to resolve any complaint promptly and fairly.

23. Contact

The Garment Tech Clinic

Richard Reddington, sole trader trading as The Garment Tech Clinic

2 White Cottages, Capenhurst Lane, Capenhurst, Chester, Cheshire CH1 6HF

Email: richard@reddington.tech

Schedule 1 - Model cancellation form for Consumers

Complete and return this form only if you wish to cancel a Consumer service contract within an applicable statutory cancellation period. You may instead send any clear statement of cancellation.

To: The Garment Tech Clinic, 2 White Cottages, Capenhurst Lane, Capenhurst, Chester, Cheshire CH1 6HF, richard@reddington.tech

I/We hereby give notice that I/We cancel my/our contract for the following service: ______________________________

Ordered on: ______________________________

Customer name: ______________________________

Customer address: ______________________________

GTC reference (if known): ______________________________

Signature (only if this form is notified on paper): ______________________________

Date: ______________________________